A COMPLAIN LETTER Dear Sir / Madam, I recently was in one of your University Study Tours. I am writing because I was extremely unhappy with the course. • The advertisement say that Oxford is only 40 minutes from London, but actually it is at least 55 minutes from London by train and over an hour by coach. • You also say the teachers are qualified and experienced, but they were not. They had just obtained their university degree and it was their first time like teachers. • According to the advertisement there are 12 students in a class, but there were 24 of us in my class. • Finally, you talk about excellent accommodation with local families. I was living in a small house and i had to sleep in a sofa bed in the living-room. I complained about the situation to your staff. They only gave me excuses and they did not solve anything at all. I would like a refund for part of my course. My English course was the worst experience I have ever had. Please write me soon. Yours faithfully, Ann Smith

Could you correct this essay? Oranges are exported in a process that involves different types of workers. Oranges are harvested by the pickers in the orchards and then they are carried to the warehouse. In the warehouse the oranges are put in a machine where they are washed, then they are dried and finally they are covered with a wax which make them more nice and protect them. After that they are selected by specialised workers. The oranges are measured by a machine where they are separated by sizes. The oranges which were selected by the machine are put in boxes or bags by other specialised workers. This boxes and bags are charged in a lorry and they are carried to other countries, were they will be sold in the shops.