Soft skills

In the hospitality industry,I think there are many soft skills which are important, .  First, It's should be responsibility.  is responsibility: Our service object is We are serving human beings. Having the You must take responsibility for your actions, this means you must be can hard working, and careful to do everything .If you haven't it don't, you will not be successful. Second,I think it's good communication skills. It's This contains four factors,L anguage Proficiency, Behavior, Conversation and Presentation. You should have good communication ability, because cz in the hospitality industry,if there are some troubles then you must solve the matter,and communicate with the guests or client. You should express your feelings clearly so that they can understand.

写得非常好，非常清楚。