In English grammar there are 5 relative pronouns: who, whom, whose, which, that.
Who refers to people. That and which refer to groups or things.
Examples:
Anna is the one who rescued the bird.
Luke is on the team that won first place.
She belongs to an organization that specializes in saving endangered species.
Rule 2
That introduces essential clauses while which introduces nonessential clauses.
Examples:
I do not trust products that claim "all natural ingredients" because this phrase can mean almost anything.
We would not know which products were being discussed without the that clause.
The product claiming "all natural ingredients," which appeared in the Sunday newspaper, is on sale.