Real, everyday American English — The Phone Menu and Calling Customer Service. You hear 40 phrases Americans actually use, each spoken clearly with a natural-speed repeat, the stressed syllable marked, and a short note on when to use it. Then take the matching quiz on word stress. Phrases in this episode (CAPITALS = the beat): Thank you for calling. [THANGK yuh fur KAW-ling.] Please listen carefully, as our menu options have changed. [PLEEZ LIH-sun KEHR-fuh-lee, az ow-ur MEN-yoo AHP-shunz hav CHAYNJD.] For English, press one. [fur ING-glish, PRES WUN.] Para español, oprima dos. [PAH-rah es-pah-NYOHL, oh-PREE-mah DOHS.] Press or say your account number. [PRES ur SAY yur uh-KOWNT NUM-bur.] For billing, press two. [fur BIH-ling, PRES TOO.] For technical support, press three. [fur TEK-nuh-kul suh-POHRT, PRES THREE.] To hear these options again, press nine. [tuh HEER theez AHP-shunz uh-GEN, PRES NYN.] To speak to a representative, press zero. [tuh SPEEK tuh uh reh-pruh-ZEN-tuh-div, PRES ZEE-roh.] This call may be recorded for quality assurance. [this KAWL may bee ruh-KOR-did fur KWAH-luh-dee uh-SHUUR-uns.] Your call is important to us. [yur KAWL iz im-POHR-tunt tuh us.] Please stay on the line. [PLEEZ STAY ahn thuh LYN.] The estimated wait time is twelve minutes. [thee ES-tuh-may-did WAYT TYM iz TWELV MIH-nuts.] All of our agents are currently assisting other customers. [AW-luv ow-ur AY-junts ahr KUR-unt-lee uh-SIS-ting UH-thur KUS-tuh-murz.] Please enter your ten-digit phone number. [PLEEZ EN-tur yur TEN-DIH-jit FOHN NUM-bur.] I'm sorry, I didn't get that. [eyem SAH-ree, eye DIH-dunt GET that.] Did you say billing? [DIH-juh SAY BIH-ling?] In a few words, tell me why you're calling. [in uh FYOO WURDZ, TEL mee WY yur KAW-ling.] Press pound when you're finished. [PRES POWND wen yur FIH-nisht.] Press star to go back. [PRES STAHR tuh GOH BAK.] That's not a valid option. [thats NAHT uh VA-lid AHP-shun.] …and more in the episode