Hello everyone! I guess many of you here, especially tutors enjoy travel. Some of you in their turn like to use services like Airbnb for their accommodation and experiences. I was a big fan of Airbnb too, but only until yesterday. As you probably may know, despite ordinary experiences, Airbnb now has so called ‘online experiences’ that are held by hosts through popular communication tool like Zoom. I was very excited when I discovered this feature, and immediately decided to participate in some of them. First 2 experiences were very nice! I explored Champagne region and had some fun with Kenian musicians. However, the following one was cancelled because the host was late, but I received a refund and booked another one with the British athlete Hugh Hutchison. The experience was scheduled on Sunday Feb 21, 20:30 my local time. This fact as an event was added by me as usual to my Apple calendar. (I uploaded the screenshot). I also sent a message to the host in advance, and he even started communicating with me on Airbnb chat. However, only 10 minutes before the experience was going to start when I logged into my account as I usually do I have noticed that the event’s date and time were changed. There were no notifications about that at all. I started contacting the support, but they did not provide me with any info about the change. They asked me to wait, but only responded after 6 HOURS(!) that they initiated a refund. I contacted the host as well, but he also responded much later. He insisted he didn’t change anything. I am still waiting for their reply, but they don’t explain me anything. I disappointed by the way how online experiences are organised on Airbnb and how their support works. They even don’t consider the case and don’t pay attention to my messages. I contacted their Instagram and Linkedin, but they don’t pay attention to the issue.