4811 đang tham gia
#italkiRefresh
🎉italki students and teachers, now is a great time to check out your year-end summary on italki. 👀
Please check my reply back to this email from the shop where I made my order. Good afternoon, Thank you very much for the information. I am very sad that this hoodie is not in stock. Thank you also for the information about the refund. However, I have one additional question. What about shipping costs. Will part of the cost also be refunded to my account? Because you know by making a smaller order, I would pay less shipping costs. Could I possibly get some additional discount (more than 10%) on my next order or some other facility in this situation? I am planning to make another purchase, so please let me know. Thank you and best regards, Amelia Hi Amelia, I hope you are well! I am just getting in touch regarding your order which you have placed with us. Firstly, I would like to extend my apologies that we are only just contacting you now regarding the out of stock item as this has only just came to light and is something we are currently working on in-house to ensure this does not happen in the future. Unfortunately, there looks to have been a glitch on our system when placing your order and we are out of stock of the Seekers Hoodie in Bunny Regular / S– You have been refunded in full for this item and due to the policy of the card provider we recommend allowing 5-10 working days for the money to show back in your available balance. Please accept our sincere apologies for any disappointment caused and if there is anything else I can help with, please let me know and I will be happy to help. Thank you so much for shopping with us and have a lovely day! Best wishes, Ellie - Community Care Representative The Sisters & Seekers Team Thank you very much for your help
11 Thg 10 2024 19:55
4
0
Hiển thị thêm